Accidents don't happen
during business hours.
Neither do the phone calls. Someone gets hurt at eleven on a Saturday night, calls the first firm they find, and reaches a voicemail greeting — so they hang up and call the next firm on the page. You paid for that click either way.
Free 30-day after-hours pilot · English and Spanish · Nothing on your end changes
When a call comes in
The phone gets answered. Then the work starts.
The call is answered in under two rings, in English or Spanish, at any hour. The caller is walked through a structured intake — what happened, when and where, injuries, treatment so far, insurance, police report — and anyone who is distressed or describes something time-critical is transferred to a person on the spot. Everything else is in your CRM before you are awake, and anything high-value texts you directly.
Answered
Under two rings, any hour, in English or Spanish
Intake
The same structured MVA questions, in the same order, every time
Escalated
Distress or urgency stops the script and rings your on-call number
Logged
The matter and the full transcript land in your CRM
Flagged
Anything high-value texts the attorney directly
Start here
Run it free for 30 days
on the hours you already miss.
You change nothing — same number, same staff, same process during the day. At the end you get a report of exactly how many calls came in after hours, and what each of those callers wanted.
After hours & weekends
$1,500/ month
Coverage starts when your office closes and runs until it opens. Weekends and holidays included.
The hours you are currently sending to voicemail.
Full coverage
$2,500/ month
Every hour of the week. Overflow during the day when your staff are already on the phone, everything outside it.
Nothing rings out, including at 2pm on a Tuesday.
What setting it up actually involves
You turn on call forwarding for the hours you choose — after you close, weekends, or any time the line rings out. Your number stays your number, your carrier stays your carrier, and nothing about how calls route during the day moves. Switching it back off is the same setting in reverse, from your own phone, in about a minute.
Flat monthly, billed the same whether the phone rings once or four hundred times. Never a percentage, never per case, never tied to whether a matter gets signed.
Book a 15-minute callFifteen minutes to scope your intake and set the pilot up. No deck.
The obvious questions
Answered straight, before you ask.
Will callers know they're talking to software?
Yes. It says so at the start of the call. It doesn't use a fake name, doesn't present itself as a lawyer or a paralegal, and doesn't claim to be a person if someone asks directly. Any caller who would rather talk to a human can say so at any point and gets transferred.
What happens if the caller is distraught?
They get a person. Distress is a transfer trigger, not an edge case. Someone crying, panicking, calling from a hospital or the side of the road, or saying they need help right now stops the intake and goes straight to your on-call number. You set that number and the hours behind it.
Does it give legal advice?
Never. It collects facts and nothing else. It will not evaluate a claim, estimate what a case is worth, comment on fault or on any deadline, or tell a caller whether they have a case. Those questions get one answer: an attorney will go over that with you. That boundary is a hard rule in the system, and it's one of the first things you should try to break during the pilot.
Is this fee sharing?
No. You pay a flat monthly fee for a service. It's the same amount whether the phone rings once or four hundred times, and whether or not a single call becomes a signed case. Nothing is tied to outcomes, settlements, or referrals — it's a vendor invoice, in the same category as your answering service or your case management software. You should still run the arrangement against your own reading of your jurisdiction's rules rather than take my word for it.
What about confidentiality?
Calls are recorded and transcribed so you can review them. The recordings and transcripts belong to your firm, and they're kept on a retention schedule you set — including deletion as soon as the matter reaches your CRM, if that's what you want. Call data isn't sold, and isn't shared beyond the infrastructure needed to place, record and transcribe the call. I'll sign whatever confidentiality terms your firm requires before the pilot starts.
Español
The Spanish-speaking caller
is calling someone tonight.
In this market that is not a footnote at the bottom of a features list. It is most of the difference between the matter being yours and the matter being the next firm's.
- 01
The caller picks, in the first sentence
The greeting offers both languages. Whichever one the caller answers in is where the rest of the call happens — no menu, no transfer, no waiting on hold to find out whether anyone is available.
- 02
The same intake either way
Identical questions in identical order, the same escalation triggers, the same fields written to your CRM. The Spanish intake is not a shorter version of the English one.
- 03
Nothing waits for the morning
You are not scheduling a bilingual staffer to return a call at nine. The intake is finished and in your system before anyone in your office is awake.
Get started
Find out what you're
currently missing.
Run the 30-day pilot on your after-hours line. Change nothing about how the firm works during the day. At the end, you will know the number instead of guessing at it — and if it is small, you will have spent nothing finding out.
I'm Brandon — I build and run this myself, so the person who scopes your intake is the same person who maintains it and the same person who picks up when something needs fixing.